We value your privacy and want to be clear about the information we collect, how we use it and your rights. We want you to be confident that we will keep this information secure and use it both lawfully and ethically, at all times respecting your privacy. We have never and will never sell it to third parties.
Hobwood Homes is a trading name of Hobwood Limited, registered in England at 2a Swordfish Business Park, Swordfish Close, Higgins Lane, Burscough, Lancashire L40 8JW. Company Number: 03599131. ICO Registration Number: ZA192405.
We act as a data controller (make decisions) for your personal data that we collect and a data processor (process your data) or data controller for any of your data shared with us by a third party.
What information do we collect?
Information which can be used to identify a living person is known as personal data or personal information. We may need to collect, use, store, and transfer personal data such as name, address, telephone number and email address.
When do we collect it?
We might collect your personal data when:
+ You call or write to us
+ You visit our website
+ You reserve, buy or rent a property from us
We do not process the data of children under 18 years. Our website uses Google Analytics to gather statistical information.
How we use the information
We will only process your personal data if we have legal basis to do so such as:
Performance of a contract
So we can prepare or fulfil a contract with you.
Legitimate interests
When we consider it is in our legitimate business interests or those of others and your interests and fundamental rights are not overridden.
Legal or regulatory obligation
So we can comply with a legal or regulatory obligation.
Consent
When we have your consent.
Who do we share your information with?
We may disclose your personal data to third parties acting on our behalf in connection with the sale or rental of property owned by us. These include:
Solicitors
Estate Agents
Property Surveyors
Building Contractors
Insurance Warranty Providers
Homes England (Help to Buy Scheme)
Utility Providers
External Auditors
Regulatory Authorities
We may also disclose your personal information:
To other organisations as may be required by law.
If we are acquired by a third party and personal data is one of the transferred assets.
In order to enforce or apply our terms of business and other agreements; or to protect the rights, property, or safety of us, our customers, or others.
How we protect your information
We have appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We will not disclose your personal or information for any purpose other than the purpose for which it was collected.
How long will we keep your personal information?
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with legal or regulatory requirements).
We shall retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, it will be deleted or anonymised.
Where your personal data may be processed
We may transfer your personal data to destinations outside the European Economic Area (‘EEA’). Where we transfer your personal data outside of the EEA, we will ensure that it is treated securely, and in accordance with this privacy policy and Data Protection legislation.
Your rights
Under certain circumstances you have the right to:
Information - know what personal data we may have about you and why
Access - see a copy of the personal information we hold about you - subject access request
Accuracy - have any inaccurate or misleading data corrected or deleted
Deletion - request we delete certain information we have about you
Restriction - restrict the way we process and disclose your information
Objection - object to your personal data being processed for a legitimate interest
Withdraw - your consent at any time when we process your data on this legal basis
If you wish to complain about how we have handled your personal data, you can contact our Compliance Officer who will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO). For more information please go to www.ico.org.co.uk.
How to contact us
If you have any questions regarding your rights, this privacy policy, or you wish to make a subject access request or complaint, please write to our Compliance Officer by email: sales@hobwood.com
We may not always be able to comply with your request. This may be due to us requiring that data to fulfil our legal or regulatory duties or where there is a minimum statutory period for which we have to keep your information. If we are unable honour your request we will let you know our reasons. We may need information from you to help us confirm your identity before responding to your request.
Updates to this policy
This privacy policy may be revised from time to time. Any updated versions will be available on our website.